Frequently Asked Questions

We pride ourselves on having the warmth of a small clinic that is up-to-date on current therapies and treatments. We treat our patients with respect and dignity and spend our time where it is most important—on patient care! We take the time to get to know you and your health needs.

There are many! Primary care providers help coordinate your care and medications. They are able to refer you to specialists. Primary care clinics can treat and manage a variety of issues in one place. Please see our services page for more information.

Our providers have extensive experience within the community and their fields. To learn more about them, please visit the providers page!

In primary care we are able to perform many procedures and services. This allows for the convenience of being treated where you are comfortable and continuity of care. Check our services tab for a partial list. Please call to see if we can help you with your issue. A majority of the time, we can!

Please visit the services page for a partial list of insurance plans that we accept. Please be aware that there are types of plans within each carrier with differing levels of coverage. Contact your insurance plan to make sure you will be covered if you establish with our clinic.

We are centrally located in Albuquerque in the Medical Arts Plaza west of UNM and near many of the major hospitals. Our address is 711 Encino Pl. NE Suite D. Please visit the contact page for a map. We look forward to helping with your healthcare needs!

If you are a New Patient we ask that you arrive no less than 30 minutes prior to your first appointment. If you are an Established Patient please arrive no later than 15 minutes prior to your follow up appointment. If you are more than 7 minutes late, you will have to reschedule. Patients that miss their appointment due to being late may be charged a $100.00 cancellation/late fee.

We happily accept new patients! Please call (505) 224-7400 to schedule an appointment. If you are new to our office, your first visit will be an establishment visit. If you have a health issue you’d like to discuss at your first visit, please let the scheduler know in order to allow for adequate time. Please arrive 30 minutes prior to your visit in order to fill out paperwork. For convenience, forms for new patients are available here. Please print and complete all necessary forms prior to your first visit or fill them out beforehand. The following is a list of other items you will need to bring: Insurance card Driver’s License/Identification Copayment (We accept MasterCard, Visa, Personal Checks and Cash Current prescription medication bottles or a list of medications including dosage Immunization record (required of all patients 18 years of age and under It is also helpful, but not necessary, if you can bring your medical records.

It is important that you tell the scheduler everything you would like to be seen for. If you have an issue that was not communicated ahead of time, you will be asked to schedule another appointment. Please arrive 15 minutes prior to your appointment. If your address or insurance information has changed, please let the front desk know. If you cannot make it on time, please read the lateness and cancellation policies below. For directions to our office, please visit the contact page.

If you have an acute issue, please let the scheduler know before your annual wellness visit or physical. You may be asked to schedule a separate visit. If you discuss anything else, you may be billed a co-pay by Medicare or your insurance provider.

We see all ages of patients, from infants to the elderly. We’re proud to help many generations within families. Kindly note, each provider may not be accepting new patients. Between them we are currently accepting new patients of all ages.

We ask that you call your pharmacist to request a refill. We will not call refills in directly from RGFM. Please allow up to 72 hours for refill requests.

Unfortunately, we cannot refill prescriptions for patients that have not been seen in over a year. The timeframe could be less depending on your condition. Your provider will let you know how often you should return for a follow-up visit.

As a rule, our providers do not prescribe narcotics for chronic care. We are willing to see you for other needs but will refer you to a pain specialist for narcotics management.

Please fax your medical records release form to 505-224-7404 or visit us in person. A fee may apply.

We do have an emergency number for after hours, however, in most cases the best course of action will be to go to urgent care or the emergency room. We will not refill most medications by phone.

If up-to-date and accurate insurance information is not provided to our office during the time of visit, any outstanding balances will be transferred to patient responsibility. Patients are expected to pay their outstanding balances upon receipt of their statements. Patients will be referred to collections and dismissed from our care if they do not pay their outstanding balances within 90 days. A collection fee up to 35% of the amount owed will be added to the outstanding balance.

We ask that if you cannot attend your visit, you let us know as soon as possible. Patients that do not cancel within 48 hours of their appointment may be charged a $100.00 late/cancellation fee. Patients with a history of "no-shows" may be dismissed from our care.

If up-to-date and accurate insurance information is not provided to our office during the time of visit, any outstanding balances will be transferred to patient responsibility. Patients are expected to pay their outstanding balances upon receipt of their statements. Patients will be referred to collections and dismissed from our care if they do not pay their outstanding balances within 90 days. A collection fee up to 35% of the amount owed will be added to the outstanding balance. To make or payment or if you have any questions about your bill, please call our office.

Many of our providers are involved in exciting research with Albuquerque Clinical Trials. Please visit their website here for more information.